FAQ
Q
Is private investigation legal in Japan?
A
Yes. Private investigation is legal in Japan when conducted in accordance with applicable laws and regulations. Mylena Investigation Office is a licensed agency committed to operating ethically, professionally, and in full compliance with Japanese law.
Q
Do you offer services in English?
A
Yes. We provide complete English-language support, including consultations, communications, investigation reports, and ongoing case updates. We are available by email and online meeting to assist clients worldwide.
Q
Can I consult online from overseas?
A
Yes. We offer online consultations via Zoom and email, allowing clients from anywhere in the world to contact us conveniently and discuss their case with confidence.
Q
How do I get started?
A
Simply submit the contact form on our website or send us an email with a brief description of your situation. We will respond within 24 hours to discuss your needs and arrange a free, confidential initial consultation.
Q
How much does an investigation cost?
A
The cost of an investigation depends on the type, complexity, and scope of the case. Following your initial consultation, we will provide a detailed quotation outlining all anticipated costs. We do not charge hidden fees.
Q
How long does an investigation take?
A
The time required depends on the type, scope, and complexity of the investigation. Some cases can be completed within a few days, while others may require several weeks. We will provide a realistic timeline during your consultation and keep you updated on the progress of your case.
Q
Is my personal information kept confidential?
A
Absolutely. All inquiries, personal information, and investigation details are handled with the utmost confidentiality. We take appropriate measures to protect your privacy and do not disclose your information to third parties except where required by law.
Q
Can you conduct investigations anywhere in Japan?
A
Yes. While Mylena Investigation Office is headquartered in Minami-Aoyama, Tokyo, we provide investigative services throughout Japan. Whether your case is in a major city or a rural area, we can arrange professional investigative support tailored to your needs.